This Privacy Policy applies to the Woolmyart.com website and when you provide us with your personal information through our in-store subscriptions, by telephone or other voluntary means (the ‘Website’). This policy explains how we collect, use and disclose your personal information, including our obligations and your rights with respect to our handling of your personal information, in order to fulfil our commitment to provide you with a satisfactory and comfortable shopping experience.
Please read this policy carefully. By choosing to browse this website and/or use the products and services offered on this website, you agree that this privacy policy applies to all personal data held by us and that any dispute over privacy will be subject to this privacy policy and the terms and conditions of this website.
Wool My Art (‘we’, ‘us’, ‘our’ and ‘Company’) is bound by the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong. We recognise the importance of protecting personal data and appreciate the trust you place in us to respect your privacy in a careful and sensible manner.
(1) Personal Data
1.1 Personal data (‘Personal Data’) includes your name, address, email address, telephone number, gender, age, credit or debit card data and other information that you provide to us for identification purposes.
1.2 Our website is intended for use by adults only. We do not knowingly collect any personal data from children under the age of 16. Children under the age of 16 are not permitted to use the Website or provide us with any personal data.
1.3 Where you voluntarily provide us with personal information about another person, you represent and warrant to us that you have obtained the necessary consent from that person to allow us to use that person's personal information in accordance with this Privacy Policy.
2) Collection of Personal Data
2.1 We may ask you for personal data when you use the Website, including when you voluntarily register an account on the Website or update your existing personal data, subscribe to newsletters or brochures, email us, use our customer services, answer surveys, participate in promotions, post material on our Website or social networking message boards or submit any information to our Website.
2.2 Please note that you are required to provide certain categories of personal data (which will be specified at the time of collection). If you fail to provide any of the personal data marked as mandatory, we may not be able to process your request or provide you with our products or services.
2.3 We may use cookies or similar technologies on our web pages to help us manage your web experience and personalise our website for our customers. We do not use cookies or similar technologies to collect or store personal data, and you can choose to stop the use of cookies or similar technologies by simply modifying your browser's usage settings. However, by deactivating the use of cookies or similar technologies, certain features may no longer be available.
(3) Purpose of Collection of Personal Data
3.1 We collect and use your personal data for the following purposes:
1. to process your requests or orders, and to provide services, such as supplying goods and other services;
2. . To provide you with customer service and respond to your enquiries, comments or requests;
3. Track and analyse your purchases, transactions, shopping patterns, account activity and payment history;
4. Provide information about the company and our products, such as newsletters, events, and promotional merchandise campaigns;
5. conducting research and analysis of studies and statistics, products and services to improve your shopping experience (we can tailor our website to your interests and offer you specific products accordingly); and
6. Compliance with legal requirements.
4) Management of Personal Data
4.1 We take reasonable steps to ensure that the personal data we collect is subject to unauthorised disclosure, misuse or loss. Unless otherwise required or permitted by law, we will only collect, use or disclose your personal information, including as set out in the Privacy Policy, with your knowledge and consent.
4.2 Our data security department is responsible for ensuring that your personal data is protected and used strictly in accordance with clause 3. We take your privacy seriously. We have implemented secure data protection measures, including:
(i) physical security measures such as restricting access to facilities and appropriate disposal of personal data; and
(ii) electronic security measures for accessing computerised personal data, such as password protection.
4.3 We may share your personal data with the Xunxue Group, but only with your consent, so that we can notify you about products, services, rewards and special offers that you may like. These notifications may be provided to you by mail, email, telephone, SMS, auto dialling notification devices or other forms of electronic means using the contact details you have provided to us.
4.4 Please note that we are not responsible for any personal data you share or publish through content submitted to public places on our website. Such places are public areas and can be accessed or viewed by anyone and are therefore not covered by this Privacy Policy.
5) Store personal data
5.1 We will keep your personal data as accurate, complete and up-to-date as is necessary and reasonable in accordance with clause 3.
5.2 We only retain personal data that are necessary for the purposes set out in clause 3 or as required by law.
6) Disclosure to third parties
6.1 Personal data shall not be used for purposes other than those set out in Clause 3 unless you have consented/indicated that you have no objection or as required/permitted by law.
6.2 We may disclose or transfer your personal data to third parties (whether in Hong Kong, Macau or overseas) in order to fulfil the purposes set out in clause 3. In particular, we may share your personal data with third party contractors or service providers (‘Third Parties’) who assist us in the operation of our business, such as technical service providers, property transactions, logistics services, transportation, incentive programmes, order management and customer service, fraud detection and/or transaction analysis through the Site.
6.3 Please be assured that where we disclose your personal data to a third party, we will do so on a contractual or other appropriate basis to ensure that such third party complies with this Privacy Policy and all applicable Hong Kong privacy laws.
6.4 We may provide Aggregate Data to third parties without identifying you for various purposes, including marketing and publicity, and may use this data to better understand your needs and to improve and adapt our products and services.
6.5 If we consider it necessary to share your personal data with a third party for reasons other than those specified in these Terms, we will notify you of this and will only provide it to that third party with your consent/indication of no objection.
6.6 If we become aware of suspected fraud, threats to personal safety or breaches of our Terms and Conditions or relevant laws, we will take timely and all appropriate measures to investigate and remove such risks.
6.7 By providing us with personal data on the Website or otherwise, you expressly authorise us to disclose and use your data as described. If you do not consent to such use of your personal data, please do not use the Website.
(7) Changes in Privacy Policy
7.1 We may change this Privacy Policy from time to time. It is your responsibility to check our website frequently to see the latest changes to the Privacy Policy.
(8) Your right to view your personal data
8.1 You have the right to access the personal data we hold about you and to request the correction or erasure of your personal data.
8.2 If you have any questions about this Privacy Policy, or if you wish to access, correct or delete your personal data held by us, please edit or update your personal data on the My Account page or send a written request directly to the following address.
Email：woolmyart@hotmail.com
8.3 We reserve the right to charge you a reasonable fee for processing any request for access to or correction of personal data.
9) Third party rights
Notwithstanding the Contracts (Rights of Third Parties) Ordinance (Cap. 623) of Hong Kong and/or similar legislation in other jurisdictions after its commencement, this Privacy Policy is for the sole benefit of the parties to the contract between you and us and does not create or confer any benefit on third parties. The applicability of the provisions of the Contracts (Rights of Third Parties) Ordinance and/or similar legislation in other jurisdictions granting third parties the right to exercise this Privacy Policy is hereby expressly excluded. This Privacy Policy is not, and is not intended to be, available to any third party. The parties do not require the consent of any third party to exercise their rights to terminate, revoke, agree to modify, waive, change or dispose of this Privacy Policy.